Refund policy

At "CosyClaws", we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward refund policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you have the option to request a refund within 30 days of receiving the product. To be eligible for a refund, the item must be unused and in the same condition that you received it.

To initiate the refund process, please contact our customer support team at cosyclaws@gmail.com. Provide them with your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and guide you through the next steps.

Once your refund request is approved, we will provide you with a return shipping label, free of charge. You will be responsible for securely packaging the item and dropping it off at your nearest postal service location.

Upon receiving the returned item, our team will inspect it to ensure that it meets the refund eligibility criteria. If everything checks out, we will process your refund within 5 business days. The refund will be issued to your original method of payment.

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with "CosyClaws".